Pega Solutions

PEGA® SOLUTIONS

The next generation of customer engagement and digital transformation.

SERVICE OFFERINGS

As a Pega Ventures Partner, Upton Hill offers unique and specialized services to ensure end to end success that meet your needs:

  • Full or blended implementation teams
  • Post go-live production support
  • Training and Enablement
  • Upgrades, clean-up, and much more

OUR APPROACH

Upton Hill is dedicated to the successful implementation of your Pega application. Our number one goal is to enable your team and ensure we are delivering the most efficient solution for your business. Our flexible business model allows us to tailor a team and services specific to your business needs.

As a former Pega client, we have been in your shoes and understand the challenges you are facing. Let us share the lessons we learned so you have success and ROI the first time around.

OUR CAPABILITES

Case Management

  • Appeals & Grievances
  • Enrollment
  • Product Composer
  • Claims

Sales Automation

  • Marketing and Email Campaigns
  • Document and Content Generation

Robotics

  • Robotics Process Automation
  • Robotics Desktop Automation
    • Start My Day
    • Auto-notes

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Reporting

  • BIX
  • Custom reports
  • Pega out of the box reporting configuration

Customer Relationship Management

  • In-bound call center
  • Chat interactions
  • Out-bound call campaigns

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Customer Decision Hub

  • Member Engagement
  • Chat Interactions

System Integrations

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Business Process and Workflow Optimization

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Process Mapping

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Process Improvement

TESTIMONIALS

“The Robotics solution, guidance, and development is the only reason our project was successful. The expertise and services offered by Upton Hill went above and beyond our expectations.”

– Regional Medicare Payer

CONTACT US

For client inquires, contact Pete Oftedahl at poftedahl@uptonhill.com.